About
Welcome to Naturally Twisted 🌿 Thank you for trusting me with your hair journey! I’m a Bronx/ Danbury, CT based Locs specialist, focused on giving you an all-natural experience — no gels, no waxes, no buildup, and no heavy tools. Just healthy, beautiful locs. Quick Booking Guidelines ✨ • Book with a valid card (deposit required, non-refundable). • 24-hour notice needed to reschedule. • No-call, no-shows = full service charge. • After 2 no-shows, booking privileges will be blocked. • Please book all services you need ahead of time. • If you cancel a service at the chair, you’ll still be charged for it. • All sales are final — no refunds. A Few Extras 🌸 • No guests unless they’re being serviced. • Please allow 24 hours for responses to calls/messages. • You’re welcome to bring any favorite hair products you love! ⸻ ✨ I appreciate your respect for these policies — they help me give you the best experience every time.Business Hours
- Monday
- Closed
- Tuesday
- 12 PM - 8 PM
- Wednesday
- 12 PM - 8 PM
- Thursday
- 12 PM - 8 PM
- Friday
- 12 PM - 8 PM
- Saturday
- 12 PM - 8 PM
- Sunday
- Closed
Cancellation Policy
Cancellation Policy
📌 Deposits & Fees
• A non-refundable deposit is required to book all appointments.
• Cancellations within 24 hours of your appointment will result in the full deposit being forfeited.
• No-call, no-shows will be charged:
• 100% of your deposit PLUS a $50 no-show fee.
• If the card on file cannot be charged, the fee will be added to your next visit.
📌 Deposit Transfers
• Deposits may be transferred one time only in the case of an emergency.
• Transferred deposits are valid for 30 days and can only be used by the original client.
📌 Booking Services
• Please book all services you need in advance.
• If extra time is reserved for services you scheduled and you choose not to receive them, you will still be charged for that time.
📌 Rescheduling
• A 24-hour notice is required to reschedule without penalty.
📌 No-Guest Policy
• Due to COVID-19 safety guidelines, no guests are allowed unless they are also being serviced.
📌 Final Sale
• All deposits, fees, and transactions are non-refundable.
• No refunds.
🚫 After two no-call, no-shows, you will be permanently banned from booking future appointments.
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Naturally Twisted – Package Terms & Conditions
📜 1. Non-Refundable & Non-Transferable
• All packages, memberships, and pre-paid services are final sale.
• Packages cannot be transferred to another person.
📜 2. Expiration Dates
• 3-visit packages: valid for 3 months from purchase date.
• Quarterly packages: valid for 4 months from purchase date.
• 6-month VIP plans: valid for 6 months from purchase date.
• Annual memberships: expire 12 months from purchase date.
• Unused visits or services expire at the end of the term.
📜 3. Scheduling & Availability
• Services must be booked through the Naturally Twisted GlossGenius booking site.
• Appointments are first-come, first-served — book in advance to secure your time.
📜 4. Cancellations & No-Shows
• At least 24 hours’ notice is required to reschedule.
• Missed appointments without notice will count as a completed package session.
• Deposits and package credits are forfeited if cancellation policies are not followed.
📜 5. Add-Ons & Upgrades
• Add-ons (steam, jewelry, treatments) are available at an additional cost.
• Upgrades (extra length/density, advanced styling) may also incur additional fees.
📜 6. Product Inclusions
• If your package includes retail products, they will be provided at the first appointment unless otherwise specified.
• Substitutions may occur if a product is out of stock.
📜 7. Membership Discounts
• Membership discounts (10%–15%) apply only to retail purchases during the active membership period.
• Discounts cannot be combined with other promotions.
📜 8. Policy Updates
• Naturally Twisted reserves the right to update or adjust package pricing, inclusions, or terms with notice.
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✨ Thank you for respecting these policies — they allow me to run my business smoothly and give every client the best experience possible.